Web-Based Platform
AI Visibility is delivered through a customer dashboard. Customers connect one public business domain, and the service scans public website information and provides automated visibility analysis and guidance. No installation or file upload is required.
Refund Review Window
Refund requests may be reviewed within 14 calendar days of purchase unless a different written offer, marketplace rule, payment-provider rule, or applicable law requires otherwise. A refund request should include the purchase email, order information, redeem code if applicable, and a clear explanation of the issue.
Support Before Refund
Many issues can be resolved by checking the purchase email, redeem code, email confirmation, dashboard login, connected domain, public website availability, or scan status. Customers are encouraged to contact support before opening a payment dispute or chargeback.
Service Usage
Refund review may consider whether the customer activated a redeem code, connected a business domain, received website scans or AI analysis, used complimentary access, or received support. Applicable payment-provider rules and non-waivable legal rights remain controlling where required.
Redeem Codes
Redeem codes are one-time access credentials. A code that has been used, transferred, publicly posted, resold, shared, abused, refunded, disabled, or associated with chargeback activity may be permanently disabled. Refunded or disabled codes cannot be reused, resold, transferred, or reactivated unless AI Visibility Support approves an exception in writing.
Automatic Access Revocation
When a refund, reversal, chargeback, fraud notice, or payment-provider cancellation is confirmed, AI Visibility may revoke dashboard login, redeem code access, connected-domain service, AI analysis, and future access tied to the refunded transaction or customer account.
Non-Refundable Situations
Refunds may be declined for abuse, fraud, code sharing, unauthorized resale, chargeback misuse, refusal to allow reasonable support troubleshooting, attempts to bypass account or domain limits, violation of the Terms, or use of the service beyond the intended access rights.
Marketplace Purchases
If AI Visibility is sold through a third-party marketplace, that marketplace may have its own refund rules, dispute procedures, deadlines, and buyer protections. Marketplace policies may apply in addition to this policy. AI Visibility may disable service access after a marketplace refund, reversal, or account cancellation.
Complimentary Access
Complimentary, promotional, partner, beta, administrative, or gifted access does not create a cash refund right because no direct customer payment may have been received for that access. Complimentary access can be revoked for abuse, security risk, expired promotion, or violation of the Terms.
Hosting And Third-Party Costs
AI Visibility is not responsible for hosting fees, domain fees, marketplace fees, payment-provider fees, email-provider fees, third-party service fees, lost business, lost traffic, lost rankings, migration costs, developer costs, or other expenses outside the purchase price paid for AI Visibility itself.
How To Request A Refund
Email support@aivisibilitypost.com with the purchase email, order details, redeem code if applicable, date of purchase, description of the issue, screenshots if helpful, and the steps already tried. Support may ask for additional information to verify the account and diagnose the issue.
Final Decision
Refund decisions are made based on purchase status, service usage, access status, payment-provider rules, marketplace rules, support history, abuse risk, and applicable law. Nothing in this policy limits non-waivable rights that may apply under consumer protection laws.